Customer Reviews

The pool we inherited when we bought our house was completely undocumented. NBWS not only got it in shape, but also showed me what to do (and when) to manage it best. They gave solid advice w/o bias and explained everything intelligibly. I …

Have been with them for awhile now and am satisfied with there work!

Customer service is the BEST!! And guess what? They are a company who Actually knows what they are doing. Big plus, they travel to various locations .

NBWS is an excellent company. I have never had a pool before building this one at my new home. The pool company suggested NBWS and that was a great recommendation. They maintain my pool perfectly and monitor its functioning alerting me to …

They were on time very knowledgeable and professional. A lot of other companies had their numbers listed but never answer the phones or reply and were unreliable. I highly recommend this company.

NBWS does what they say they will, when they say they will, 4 stars for reliability. Some employees are more friendly/cordial than others but no one has been rude, 4 stars for employees. Pricing seems competitive, 3 stars. Not sure I …

I have had their service for years. They are all very helpful, friendly and very professional. Highly recommend this company!

They are very helpful and my pool looks great!

Great Company, Couldn't be Happier with their Services!!

Very reliable service and a very reasonable price. Victor does a great job taking care of our pool, it's always crystal clear!

We have been a customer for many many years and I wanted to send this congratulating our pool serviceman, Tom, for having outstanding customer service skills. He does a fantastic job when he comes every week and leaves us a reminder note if…

Excellent service at a fair and reasonable monthly price.

I have used NBWS services since 2004 and have always been pleased with their services. They keep me appraised of any problems with my equipment and do regular filter cleanings too.

Always a pleasure to talk to Ken. His knowledge and professionalism is beyond Phenomenal

The team was great. Came out and assessed an odd issue and was able to get everything back up and running.

I have a 36000 gallon pool, it’s big.

I have tried 2 orher pool services.

I wanted to cut my monthly expenses so I went with weekly chemical service $65.

I use my sweeper and clean my pool on my own.

It turned out to be cost effective. …

My pool pump was not initiate the sweep, on its own. The first visit, Angelo (the tech) came out & installed the “O” ring between pump & motor.

Still had problems.

Angelo came back & checked for air leaks, but only found tiny one. It took …

Keeping us happy with a reliable pool service ❤️

My questions always answered and very helpful knowing everything about pools and resources to contact if needed 🦋 love my north bay water service

Thank you for keeping a smile on my face

Our newly installed Jandy JXi400 heater works great and with the versa-flow valve the pump pressure is 2 psi lower reducing power consumption, but the installation had some shortcomings—broke the corner off of concrete slab using a pry tool…

Great pool service. Have used them for many years. Whenever I have a problem they have been responsive and reasonable repairs.

I’ve used NBWS since we put our pool in in 1996. I’ve been extremely satisfied. They handle all of my maintenance and the majority of repairs. I highly recommend them!

The service is incredible. The staff who services our pool do such a complete job. They go above and beyond. They help you understand how things work and give tips on helping maintain the pool’s clarity. I highly recommend this company. …

Literally everything you could ask for: amazing customer service, reliable, punctual, affordable, friendly, and great results!

North Bay has serviced my pool for a decade at least. They are efficient.

They have always responded to my service calls as quickly as possible. Very friendly and professional staff. Always willing to help and answer my questions.

All went wejll thank u for ajll your help

This company employs experienced people who are Great at what they do!

I work for a different company and anytime I have had an issue ..

Have always been helped out and their suggestions have been spot on

Thank You

NBWS ...

Greg M .

I appreciate your communication to me by text a door hangers. I also appreciate your dependability (even when I'm out if town, my pool is sparking)

I have my pool for ove r 30 years

...great company

I am completely satisfied with your service. My pool hasn't look this good in a long time even though I had other companies "cleaning" my pool. Thank you so much for your great service.

North Bay Water Service has been nothing short of phenomenal to work with. They go the extra distance to accommodate.

Great service and great pricing for weekly chemical service!

NBWS has been servicing my pool for over 20 years now & has been the place for me to go to whenever I need supplies, repair or service. Their employees are personable, well informed & responsive to my every need. When I needed my skimmer …

100 % fixing issues, reasonable prices

Great staff providing quality, reliable service and products. They go out of their way to guarantee customer satisfaction.

They do a great job and our pool always looks beautiful.

After a less than stellar experience with another pool service company who was quite pricey, a friend referred me to NBWS and I love them!! Their technicians are friendly and efficient and their customer communication and customer service …

Have enjoyed your services and always recommend.

Ken always takes great care of all my chemical needs delivery service is 2nd to none thanks Ken

It's hard to find reliable pool service in the east bay, I like this company. The technicians are very good and the pool is maintained well.

We had the new heater installed and that turned out well.

Your Service man was very knowledgeable and very through Thank you

Wouldn’t want to own a pool without their great service!

they do a great job. and they are very reliable. When I call someone always answers the phone.

Margaret

Great service you make it easy and fast staff is so nice thanks

Excellent service

The guys that come are great! They do a great job cleaning our pool and are always so nice and fantastic with the 🐕!

Excellent, effective, and consistent service.

Friendly service. Great office staff.

They do a great job

I have recommended your service to several people, many of which have chosen to use your services.

Ken and Company are great. Friendly and helpful. I highly recommend them.

Always show up on time, marked on a card that they were here. They leave a door hanger saying when they put conditioner in and to wait 24 hours to swim. Best pool company we have had!

Nice folks and timely service.

Pool has been in great shape and always on time. Mike

These guys are quick, get the job done, and are knowledgeable. Helps they are so friendly and it's easy to reach their office staff too!

My experience over the past 7 years with North Bay Pool Service has been exceptional. Their technicians have been professional during my weekly pool service schedule and when additional issues have developed over the years I have been more …

I've been with NBWS since 1988. If I have a problem with pump, timers pool sweep etc, I gyvevthem a call and it's taken care of in a timely manner. Wonderful folks to do business with!,

NBW SERVICE is the best I have tried a few different places . NBWS always helpS me and answers my questions awesome team of people thank you I always come back and now I'm here to stay

Thank you

Michelle

Ken did a great job! Arrived on time! Report is easy to understand!

So far so good---each NBWS employee who has been working toward my pool clarity has been courteous, efficient and knowledgeable. I will know more in a month.

Our pool absolutely sparkles! It has never looked so good. I'm am really impressed with Eastbay water services.

NBWS helps keep our pool going! Nice workers and always pleasant on the phone.

Thomas was outstanding in servicing our pool. He was diligent and very respectful. We would like to request him for our pool service every time. Been with this company for 17 years and love them. I have already recommended them and that …

NBWS was very responsive throughout the process of estimating the work, cost, alternatives and installation. They installed the new pool heater in just a few hours, instructed me as to usage, and were willing to follow-up with any support …

Our pool has never looked better!

Had there service for about 10 months now, pool has been perfect the entire time. great service, great price.

Love that they just show up and clean without disturbance and haven't had any problems letting my dogs out, which is the BEST!! Cannot wait until Summer

Great service....prompt and professional. I highly recommend!

Very Good Service

Best consistently reliable service I've ever had from the pool company. I am never disappointed.

awesome, always here once a week.

good work for a great price!

After about a year of "do it yourself" pool chemical maintenance and that ongoing increasing expense I saw the NBWS truck in the neighborhood. Checked out their website and rates for services. Huge savings over the do it yourself method. No…

they are consistent

NBWS TAKES CARE OF MY MOTHER IN LAWS POOL AND THEY ARE AMAZING. POOL IS ALWAYS BLUE!!!

25 years of great service !!

I have been with NBWS for 35 years and would recommend them to anyone. The guys are absolutely wonderful and do a GREAT job.

Ken at North Bay Water Services is awesome! He is super knowledgeable and always willing to share that knowledge. I can highly recommend this service as the best in town!

North Bay is a family owned and operated business, and his been around for many decades. The integrity of this company is above par.

Thank you, North Bay.

Laurie Hughes

I rented a house with a Pool that had not been maintained. North Bay water did a phenomenal job cleaning the pool and getting ready for some pool parties. I've also decided to keep them on to do the monthly service. I have been disappointed…

My husband and I live in Upper Green Valley. NBWS has NEVER let us down. They have taken care of our pool for over 12 years. The staff is friendly and don't mind our obnoxious dogs barking at them the entire time they are cheerfully …

NBWS provides excellent customer service. Our pool is clean and looks spectacular in our backyard every day. They are amazing and I can't recommend them enough. NBWS is a reliable business who takes pride in their work and delivers great …