reviews

From 70 reviews
Brad Swim
Brad Swim

The team was great. Came out and assessed an odd issue and was able to get everything back up and running.

via Google
Stefanie Mannel
Stefanie Mannel

I have a 36000 gallon pool, it’s big.

I have tried 2 orher pool services.

I wanted to cut my monthly expenses so I went with weekly chemical service $65.

I use my sweeper and clean my pool on my own.

It turned out to be cost effective. …

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Response from business owner

Thank you! 🌴😎🌴

via Google
Bruce Barton
Bruce Barton

My pool pump was not initiate the sweep, on its own. The first visit, Angelo (the tech) came out & installed the “O” ring between pump & motor.

Still had problems.

Angelo came back & checked for air leaks, but only found tiny one. It took …

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via Google
Michelle Dixonbutterfly
Michelle Dixonbutterfly

Keeping us happy with a reliable pool service ❤️

My questions always answered and very helpful knowing everything about pools and resources to contact if needed 🦋 love my north bay water service

Thank you for keeping a smile on my face

via Facebook
Charles Penney
Charles Penney

Our newly installed Jandy JXi400 heater works great and with the versa-flow valve the pump pressure is 2 psi lower reducing power consumption, but the installation had some shortcomings—broke the corner off of concrete slab using a pry tool…

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via Facebook
Cheryl Cohn
Cheryl Cohn

Great pool service. Have used them for many years. Whenever I have a problem they have been responsive and reasonable repairs.

via Google
Kathe Chandler
Kathe Chandler

I’ve used NBWS since we put our pool in in 1996. I’ve been extremely satisfied. They handle all of my maintenance and the majority of repairs. I highly recommend them!

Response from business owner

Thank you Kathe! Hope you are doing well. Cheers!!

Ken

via Google
Marilyn Martin
Marilyn Martin

The service is incredible. The staff who services our pool do such a complete job. They go above and beyond. They help you understand how things work and give tips on helping maintain the pool’s clarity. I highly recommend this company. …

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via Google
Taryn Cross
Taryn Cross

Literally everything you could ask for: amazing customer service, reliable, punctual, affordable, friendly, and great results!

via Google
Mary Bikowski
Mary Bikowski

North Bay has serviced my pool for a decade at least. They are efficient.

via Google
Lisa Marie
Lisa Marie

We are a high maintenance account who maintains their pool mostly for their dogs!

We have a pool technician named Anthony and had a chemical technician named Jared. They do an amazing job and pay attention to every detail!

So, I was a …

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via Facebook
craig hedrick
craig hedrick

They have always responded to my service calls as quickly as possible. Very friendly and professional staff. Always willing to help and answer my questions.

via Google
ROSEMARIE L
ROSEMARIE L

All went wejll thank u for ajll your help

Greg Moe
Greg Moe

This company employs experienced people who are Great at what they do!

I work for a different company and anytime I have had an issue ..

Have always been helped out and their suggestions have been spot on

Thank You

NBWS ...

Greg M .

via Google
JONALEA O
JONALEA O

I appreciate your communication to me by text a door hangers. I also appreciate your dependability (even when I'm out if town, my pool is sparking)

THOMAS J. Q
THOMAS J. Q

I have my pool for ove r 30 years

...great company

JENETTE M
JENETTE M

I am completely satisfied with your service. My pool hasn't look this good in a long time even though I had other companies "cleaning" my pool. Thank you so much for your great service.

Othella Jones
Othella Jones

North Bay Water Service has been nothing short of phenomenal to work with. They go the extra distance to accommodate.

via Google
Cindy Limneos
Cindy Limneos

Great service and great pricing for weekly chemical service!

via Google
Kenneth Stimart
Kenneth Stimart

NBWS has been servicing my pool for over 20 years now & has been the place for me to go to whenever I need supplies, repair or service. Their employees are personable, well informed & responsive to my every need. When I needed my skimmer …

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via Google
James Price
James Price

100 % fixing issues, reasonable prices

Response from business owner

Thank you Mr. Price! Let me remind you that you can earn a free month of chemical service for every referral you send us!

Cheers!! 🌴🍹😎🌴

via Facebook
Rose Carnell
Rose Carnell

Great staff providing quality, reliable service and products. They go out of their way to guarantee customer satisfaction.

via Google
Terry Danbacher Bingham
Terry Danbacher Bingham

They do a great job and our pool always looks beautiful.

via Google
patty hemstreet
patty hemstreet

After a less than stellar experience with another pool service company who was quite pricey, a friend referred me to NBWS and I love them!! Their technicians are friendly and efficient and their customer communication and customer service …

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via Google
DENNIS L
DENNIS L

Have enjoyed your services and always recommend.

Mike Penoff
Mike Penoff

Ken always takes great care of all my chemical needs delivery service is 2nd to none thanks Ken

via Facebook
Nora Falcon
Nora Falcon

It's hard to find reliable pool service in the east bay, I like this company. The technicians are very good and the pool is maintained well.

We had the new heater installed and that turned out well.

Response from business owner

Thank you!!

via Google
CARL A
CARL A

Your Service man was very knowledgeable and very through Thank you

Carl Hancock
Carl Hancock

Wouldn’t want to own a pool without their great service!

Response from business owner

Thank you Carl! You da man!!

via Google
Margaret Abulaban
Margaret Abulaban

they do a great job. and they are very reliable. When I call someone always answers the phone.

Margaret

via Facebook
RODNEY G
RODNEY G

Great service you make it easy and fast staff is so nice thanks

Shirley Jarecki
Shirley Jarecki

Excellent service

via Facebook
Marco Cassiani
Marco Cassiani

The guys that come are great! They do a great job cleaning our pool and are always so nice and fantastic with the 🐕!

Response from business owner

Thank you Marco! We appreciate your feedback and hope to continue the outstanding service!!

via Google
CHRISTOPHER M
CHRISTOPHER M

Excellent, effective, and consistent service.

Lizzie Howard
Lizzie Howard

Friendly service. Great office staff.

via Google
kevin hunkins
kevin hunkins

They do a great job

via Google
KATHE C
KATHE C

I have recommended your service to several people, many of which have chosen to use your services.

SCOTT Z
SCOTT Z

Ken and Company are great. Friendly and helpful. I highly recommend them.

Maryann Maurice
Maryann Maurice

Always show up on time, marked on a card that they were here. They leave a door hanger saying when they put conditioner in and to wait 24 hours to swim. Best pool company we have had!

via Google
Michael Stone
Michael Stone

Nice folks and timely service.

Response from business owner

Thank you Mr. Stone for the kind words! Have a safe 4th of July!

via Google
MIKE K
MIKE K

Pool has been in great shape and always on time. Mike

Hana DeLouise
Hana DeLouise

These guys are quick, get the job done, and are knowledgeable. Helps they are so friendly and it's easy to reach their office staff too!

via Google
TERRY H
TERRY H

My experience over the past 7 years with North Bay Pool Service has been exceptional. Their technicians have been professional during my weekly pool service schedule and when additional issues have developed over the years I have been more …

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Barbara Luttrell Olhava
Barbara Luttrell Olhava

I've been with NBWS since 1988. If I have a problem with pump, timers pool sweep etc, I gyvevthem a call and it's taken care of in a timely manner. Wonderful folks to do business with!,

Response from business owner

Wow!! That's a long term relationship right there! Thank you for the review and if there's anything we can do for you we're just a phone call away. 🙂

via Facebook
Michelle Dixonbutterfly
Michelle Dixonbutterfly

NBW SERVICE is the best I have tried a few different places . NBWS always helpS me and answers my questions awesome team of people thank you I always come back and now I'm here to stay

Thank you

Michelle

via Google
JoAnn Paulon
JoAnn Paulon

Ken did a great job! Arrived on time! Report is easy to understand!

via Google
Susan Bishop
Susan Bishop

So far so good---each NBWS employee who has been working toward my pool clarity has been courteous, efficient and knowledgeable. I will know more in a month.

via Google
DIANA M
DIANA M

Our pool absolutely sparkles! It has never looked so good. I'm am really impressed with Eastbay water services.

DOMINGO D
DOMINGO D

NBWS helps keep our pool going! Nice workers and always pleasant on the phone.

THOMAS L
THOMAS L

Thomas was outstanding in servicing our pool. He was diligent and very respectful. We would like to request him for our pool service every time. Been with this company for 17 years and love them. I have already recommended them and that …

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Bruce Smith
Bruce Smith

NBWS was very responsive throughout the process of estimating the work, cost, alternatives and installation. They installed the new pool heater in just a few hours, instructed me as to usage, and were willing to follow-up with any support …

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via Google
Rose R
Rose R

Our pool has never looked better!

John E
John E

Had there service for about 10 months now, pool has been perfect the entire time. great service, great price.

Diane R
Diane R

Love that they just show up and clean without disturbance and haven't had any problems letting my dogs out, which is the BEST!! Cannot wait until Summer

wayne mayhew
wayne mayhew

Great service....prompt and professional. I highly recommend!

via Google
Stephan Gibson
Stephan Gibson

Very Good Service

via Google
TRACY C
TRACY C

Best consistently reliable service I've ever had from the pool company. I am never disappointed.

Don Davis
Don Davis

awesome, always here once a week.

via Google
LINDA M
LINDA M

good work for a great price!

Art Carewe
Art Carewe

After about a year of "do it yourself" pool chemical maintenance and that ongoing increasing expense I saw the NBWS truck in the neighborhood. Checked out their website and rates for services. Huge savings over the do it yourself method. No…

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margo mccandless
margo mccandless

they are consistent

via Google
jessica thrash
jessica thrash

NBWS TAKES CARE OF MY MOTHER IN LAWS POOL AND THEY ARE AMAZING. POOL IS ALWAYS BLUE!!!

via Google
MARILYN B
MARILYN B

25 years of great service !!

Fran Jacobs-Buster
Fran Jacobs-Buster

I have been with NBWS for 35 years and would recommend them to anyone. The guys are absolutely wonderful and do a GREAT job.

via Google
Terri
Terri

Ken at North Bay Water Services is awesome! He is super knowledgeable and always willing to share that knowledge. I can highly recommend this service as the best in town!

Cal- Sparkle
Cal- Sparkle

North Bay is a family owned and operated business, and his been around for many decades. The integrity of this company is above par.

Thank you, North Bay.

Laurie Hughes

Response from business owner

Thank you Laurie Hughes for the kind words! 🙂

via Google
Todd Willis
Todd Willis

I rented a house with a Pool that had not been maintained. North Bay water did a phenomenal job cleaning the pool and getting ready for some pool parties. I've also decided to keep them on to do the monthly service. I have been disappointed…

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via Google
Mary
Mary

They do what they say they are going to do, WHEN they say there going to do it. Everyone is very professional and courtesy.

Noel Carvalho
Noel Carvalho

My husband and I live in Upper Green Valley. NBWS has NEVER let us down. They have taken care of our pool for over 12 years. The staff is friendly and don't mind our obnoxious dogs barking at them the entire time they are cheerfully …

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via Google
Anne Wildermuth
Anne Wildermuth

NBWS provides excellent customer service. Our pool is clean and looks spectacular in our backyard every day. They are amazing and I can't recommend them enough. NBWS is a reliable business who takes pride in their work and delivers great …

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via Google

 

Read Tess O.‘s review of North Bay Water Services, Inc on Yelp

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